Terms & Conditions
1. In General
Access to and use of this Yan Neo or Yan Neo London (Yan Neo Ltd) website(s) (our “Site” or “Sites”) and the products and services available through this Web site (collectively the “services”) are subject to the following terms, conditions and notices (the “Terms of Service” or “TOS”). By using the Services you are agreeing to all these terms, conditions and notices. Furthermore, you acknowledge that the Terms of Service may be updated by us from time to time. Your continued use of this website following any changes shall signify your agreement to be bound by the modified Terms of Service.
Please read the Terms and Conditions and check back often. If you do not agree to any change to the Terms of Service, then you must immediately stop using this site.
2. Registration And Account Terms And Conditions
To use some of the services or features made available to you on this Site you will need to register for an account. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address .We may also change registration requirements from time to time.
By having a Yan Neo account you will able enjoy some benefits that help your shopping experience such as:
• Track your orders and review past purchases
• Manage your account details, address book and email preferences
• To create an account, simply click on SIGN IN and then REGISTER NOW to fill in your details. The account password you create should be unique and kept secure, and you must notify Yan Neo immediately of any breach of security or unauthorized use of your account.
• If you have forgotten your password, follow the FORGOTTEN PASSWORD instructions on the SIGN IN page. For security reasons we are unable to send your password via email.
3. Making A Purchase
In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
The Site is available only to individuals and others who meet the Yan Neo terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to Yan Neo, whose applications are acceptable to Yan Neo and who have authorized Yan Neo to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. Products purchased by the buyer are for personal or gift use and should not be re-sold, used for commercial purposes or any other commercial benefit. In addition, Yan Neo reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.
By making an offer to purchase merchandise you expressly authorise us to perform credit checks and where Yan Neo feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorisation and to authorise individual purchase transactions.
Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.
Yan Neo offers products for sale that are in stock and available for dispatch. On occasion however, we may be waiting for shipments and consequently you may from time to time be given the possibility of making an Advance Payment for certain items (pre-order) in which case you are able to make an Advance Purchase. This will ensure that you receive this item in priority once stock has been delivered to Yan Neo. Yan Neo will only take Advance Purchase orders for stock that has been scheduled for delivery. Your rights regarding Advance Purchase are the same as those for any other purchase at Yan Neo. Alternatively, you may simply choose to register your email address for notification of arrival of the selected items not held in stock.
Items received into stock may be pre-allocated to satisfy Advance Payment orders and customers making Advance Payments will receive items in priority to other customers who are on ordering through the Site for immediate delivery. Please be aware that we may be unable to deliver selected Advance Payment merchandise due to production problems or quality check issues identified when we receive an order into stock. In these circumstances we will notify you by email and refund the Advance Payment to your credit/debit card within thirty days of being advised that merchandise has become unavailable.
If you have registered your email address for notification of the arrival of a specific product featured on our Site, we will attempt to notify you by email within 48 hours of the product becoming available on the Site. Please be aware that on occasion certain products that are in particularly high demand will sell out during this period.
5. Promotional Codes
Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.
6. Pricing Policy
Prices shown on the Site are in GBP and are inclusive of VAT at the applicable rate. All prices and offers remain valid as advertised from time to time. The GBP price of a product displayed on the Site at the time the order is accepted will be honored, except in cases of patent error.
From time to time, prices are subject to change in response to currency exchange rate changes, markdowns and other commercial factors. The price applicable to your order will be the price current at the time your order is accepted.
Customers purchasing from a country other than the United Kingdom will incur relevant import duty and tax. If you would like help determining shipping costs door to door we will endeavor to help you, email us at . We also recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.
If you are a customer whose credit/debit card is not denominated in Sterling, the final price is likely to be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
7. Acceptance Of Your Order
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.
Unless you cancel your order, acceptance of your order and completion of the contract between you and Yan Neo will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in London, England and the language of the contract is English. Neither our third party payment processor nor our nominated shipping/courier has the authority to accept an order on behalf of Yan Neo.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS.
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.
We accept Visa, MasterCard, American Express and Maestro cards, and any other methods which may be clearly advertised on the Site from time to time. You can also choose to pay with PayPal. At checkout, you will be directed to the PayPal site to either pay by card or PayPal. If you choose to pay via PayPal you will need to ’Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you can then return to yanneo.com. Payment will be debited and cleared from your account upon dispatch of your order by Yan Neo. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Yan Neo, we will not be liable for any delay or non-delivery.
We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed PayPal, a secure online payment gateway that encrypts your card details in a secure host environment.
To help ensure that your shopping experience is safe, simple, and secure, Yan Neo uses Secure Socket Layer (SSL) technology.
Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.
9. Delivery And Insurance
You will own the goods on and from the later of the point in time when: (a) we receive payment in full, or (b) we deliver the goods to you.
Yan Neo insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by Yan Neo, and transfer of responsibility in the same way. The goods are your responsibility from the time we deliver them to the address you gave us.
Our shippers/couriers can deliver to certain destinations without collecting a signature. If this option applies to your delivery address, you can update your preference at checkout before proceeding to purchase. Please note, that if no signature is collected, you agree to our terms and conditions and, confirm that Yan Neo can leave your package(s) outside the premises at the shipping address provided by you without obtaining a signature for proof of delivery and take full responsibility for any loss or damage that may occur. On occasion, our shippers/courier may refuse to deliver your order if they are of the opinion that the shipping address is considered to be unsafe.
Please note that we aim to dispatch all orders within 24 hours, or 48 hours during sale periods. Delivery times appearing on the site are estimates and are to be used as a guide only and commence from the date of dispatch. In any event, we will deliver the goods to you within 30 days of the day on which we accept your order. Yan Neo is not responsible for any delays caused by destination customs clearance processes.
If delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your order and we will give you a refund for any goods you have paid for but not received.
10. Returns And Exchanges
CANCELLING YOUR ORDER UNDER THE CONSUMER CONTRACTS ( INFORMATION, CANCELLATION AND ADDITIONAL CHARGES) REGULATIONS 2013
If you are based in the EU under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (ICACRs), you have the right to cancel your order with us provided you give us written notice.
Right to Cancel under the ICACRs
You have the right to cancel your order within 14 days without giving any reason.
The cancellation period will expire 14 days from the day after the day on which you (or someone you nominate, other than a carrier) receives the last of the goods.
To exercise the right to cancel, you must inform us by letter to: Notice of Contract Cancellation, Customer Care Department, Yan Neo London, 18 Raith Avenue, London. N14 7DU, or by email to: . For orders cancelled under the ICACRs, we will issue you with a full refund including the basic return shipping cost. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make reimbursement without undue delay, and not later than:
(i) 14 days after the day we receive back from you any of the goods supplied; or
(ii)(if earlier) 14 days after the day you provide us with evidence that the good have been returned; or
(iii) if no goods were supplied, 14 days after the day on which we are informed about your cancellation.
We will make reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the re-imbursement.
In the event that we have sent goods to you and you have cancelled your order, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back, whichever is the earliest. If we do not receive the goods back, we may arrange to have them collected from you at your cost.
You shall return cancelled orders to: Yan Neo London, 18 Raith Avenue, London, N14 7DU, without undue delay and in any event not later than 14 days from day on which you communicate your cancellation of the contract to us. The deadline is met if you send the goods before the period of 14 days has expired.
You will have to bear the cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling, other than what is necessary to establish the nature, characteristics and functioning of the goods.
Please note you may only use your right to cancel the order under the ICACRs if you give us formal written notice of cancellation any time after your order has been placed, up until 14 calendar days from the day after you receive your order, by email or post as described above.
As an alternative to using your rights under the ICACRs, you may prefer to exchange items using our free returns service. You must request your exchange or return and send your unwanted items back to us within 14 days for a refund of the value of the item only, or an exchange on the same item in a different size, based on stock availability. If you wish to exchange your item for an alternative product, we suggest that you return it for a store credit and purchase the new item separately.
Please refer to our policy for further information.
Shipping is complementary for UK destinations on the replacement item, but exchanges made to destinations outside of the UK will be processed for customs clearance and therefore any relevant import duty and tax charges will apply additionally. See costs for .
Please note our free returns service is not available for orders cancelled under the ICACRs.
12. Our policy
Items should be returned unused and with all Yan Neo garment or accessories tags still attached. Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund refused.
Where provided, belts and any packaging such as dust bags and leather tags should be included with your return.
Please email email@example.com any of your purchases have been delivered without Yan Neo London tags.
In order to return any items you must obtain a Returns Merchandise Authorisation (RMA) number. To obtain an RMA contact us by email at within 14 days of receiving your order. All returns require a requested RMA number from you before you send your item(s) back to us to allow for easy identification and prompt processing. Your RMA number must be written on your original invoice and included in your return or exchange. Please be advised we cannot accept any returns unless you have a RMA and all the relevant paperwork is posted together with your returns. Unidentified returns will be returned to the sender. Once you request a RMA from Yan Neo you are agreeing to our returns policy.
13. Faulty goods
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.
If your item is faulty when you receive it, you can return it for a refund within 14 days from the date you received it. If you have owned your item for longer than this, and certainly over 6 months, then please contact us at firstname.lastname@example.org.
We have made every effort to display as accurately as possible the colors of our products that appear on Yan Neo. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.
15. Repeated Returns
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and may, at our discretion, lead to the closure of your Yan Neo London account or future orders being refused.
16. No Unauthorised Copying or Distribution
Intellectual Properties Rights and Content
You acknowledge and agree that your use of the Site and its contents grants no rights to you in relation to any all copyright, designs, trademarks and all other intellectual property and material rights relating to the Content as herein described, including Yan Neo software and all HTML, other code, graphics, photographs, including all image rights, sounds, music, video, audio, or text contained in this Site, shall remain at all times vested in Yan Neo and/or are the property of their respective owners. National intellectual property and other laws protect all such content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site. Any reproduction or redistribution of the Content listed above is prohibited and may result in civil and criminal penalties, prosecuted to the fullest extent permissible under applicable law. Yan Neo tries to ensure that the information on this Site is accurate and complete. Yan Neo does not warrant or represent that Yan Neo’s Content is accurate, error-free or reliable or that your use of Yan Neo’s Content will not infringe rights of third parties. Your use of the Web Site is at your own risk. Yan Neo (Yan Neo Ltd) without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, reasonable care and skill, or infringement. Yan Neo and its suppliers make no warranties about Yan Neo content, software text, downloads, graphics and links, or about results to be obtained from using this Web Site. You bear the entire risk of the completeness, accuracy or usefulness of any Content found on this Site. Yan Neo reserves the absolute right to amend, vary or withdraw, temporarily or permanently, any Content supplied in connection with this Site at any time and for any reason. Removal may be immediate and without notice. You confirm that Yan Neo is not liable to you or any third party for any such withdrawal.
17. Your Activity/Use
This Site is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer or sell any Content including products and services, if any, contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or any advertising revenue generation activity on your own Site. In using this Site you do so at your sole risk. You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on this Site. We reserve the right to deny you access to this Site, or any part of this Site, at any time without notice. If we determine, in our sole discretion, that you engaged in prohibited activities, were not respectful of other users, or otherwise violated the Terms of Service, we may/will deny you access to this Site on a temporary or permanent basis and any decision to do so is final.
We may include hyperlinks on this Site to third parties not operated by Yan Neo, including advertisers. Yan Neo has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources. Also Yan Neo does not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources. Also not for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.
19. Your Rights
You have certain rights under the law. In England these include:
- that any products you order through this Site will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Site;
- Certain remedies if a product is defective;
- A right to cancel any order for a product within 14 days after the date of receipt of the product and receive a full refund even if it is not defective (see Cancelling your order above).Nothing in these TOS is intended to affect these rights.
For more information about your rights contact your local Citizens Advice Bureau or Trading Standards Bureau.
20. Limitation of Liability
While Yan Neo will use reasonable endeavors to verify the accuracy of any information it places on the Site, it makes no warranties, whether express or implied in relation to its accuracy. This Site is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to this Site, or any transaction that may be conducted on or through this Site including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that this Site will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that this Site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of Content or material uploaded or transmitted through this Site.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products, if any, available through this Site including but not limited to, implied warranties of satisfactory quality and fitness for a particular purpose. Nothing in these Terms of Service shall limit your rights as a consumer under English law.Where permitted in law we will only be liable for loss or damage up to 100% of the total value of goods purchased.
You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of this Site and any information provided to or taken from this Site by you.
You agree that, except for death and personal injury arising from our negligence, We will not be liable in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent misrepresentations) or otherwise out of or in connection with this contract, for any economic losses (including without limitation, loss of revenues, profits, contracts, business or anticipated savings), any loss of goodwill or reputation, or any special or indirect or consequential losses in any case whether or not such losses were incurred by that party arising out of or in connection with the provisions of any matter under the Terms of Service.
You agree fully to defend, indemnify and hold harmless Yan Neo immediately on demand, its officers, employees, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including, but not limited to, legal fees, arising from any breach of the Terms of Service by you or any other liabilities arising out of your use of this Site, or the use by any other persons accessing this Site using your Internet account. We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you hereunder.
22. No Waiver
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
23. Entire Agreement
The Terms of Service (as amended from time to time) constitutes the entire agreement between you and Yan Neo (Yan Neo Ltd) regarding your use of this Site, and supersedes any other agreement or understanding, arrangements, undertaking or proposal, written or oral, between you and Yan Neo in relation to such matters. In the event any other rules, code of conduct, or other matter posted on this Site conflicts with the terms of the Terms of Service, the Terms of Service shall govern. No oral explanation or oral information given by any party shall alter the interpretation of the Terms of Service. You confirm that, in agreeing to accept the Terms of Service, you have not relied on any representation save insofar as the same has expressly been made a representation in the Terms of Service and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of the Terms of Service save that your agreement contained in this Clause shall not apply in respect of any fraudulent misrepresentation whether or not such has become a term of the Terms of Service.
You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and Yan Neo as a result of the Terms of Service or your use of this Site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of Yan Neo, and we shall not be liable for any representation, act, or omission on your part.
24. Governing Law and Jurisdiction
The Terms of Service together with all our policies and procedures will be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.