FAQs | Yan Neo London

Where do you ship from?
London, United Kingdom.

Do you ship internationally?
Yes — we ship worldwide.

How long does delivery take?
UK: 2–5 working days
International: 5–7 working days

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ORDERS

Will I pay additional taxes?
All prices are inclusive of VAT.

I received the wrong item or size
If something isn’t right, please contact us and we’ll resolve it promptly.

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RETURNS

What is your returns policy?
Returns are accepted within 7 days of receiving your order. Items must be unworn and returned with original tags.

UK returns are free. International returns are the responsibility of the customer.

A Returns Authorisation (RMA) is required before sending any item back.

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FAULTY ITEMS

If your item arrives faulty, please contact us within 30 days.
All items are inspected before a refund or exchange is issued.

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LEGAL

All purchases are governed by the laws of England.